This is aimed at UCU reps and branch officers who have previously completed the Rep 1 induction course. All UCU activists who have completed Rep 1 and carry out casework or intend to carry out casework should consider completing the full reps programme.

This course will cover the following:

• the individual and collective nature of union work
• best practice when advising and supporting members with issues
• how to interview a member
• the development of skills and knowledge enabling understanding of key legislation and procedures relating to the representation of members
• how to raise grievances looking at specific institutions policies & procedures
• practical advice for preparing documentation, witness statements and  representation in casework
• progress cases using preparation, negotiation and planning skills
• best-practice guidance for representing members at formal hearings with management.

Register online